Getting help

Where to write, what to include, and what we can sort out for you.

support@starkeel.com

One address for everything: a page that will not load, a QR code that opens the wrong client, a question about your plan, or a workspace that has been suspended. A person reads it and replies from the same address.

What to include

• Your agency name, so we open the right workspace.
• The client or technician involved, if there is one.
• What you did, what you expected, and what happened instead.
• The reference code from a “Something went wrong” page, if you saw one.
• A screenshot, if it saves you a paragraph.

Never send a customer's phone number or email. If a piece of feedback is the problem, name the client and the time it arrived and we will find it.

Before you write

Locked out? Forgot your password? on the login page sends a reset link. Still waiting on a confirmation email? The banner at the top of your dashboard sends a fresh one. A client's Google link looks wrong? Finding a client's Google review link shows how to check it in a minute. Wondering what we store about your clients' customers, and for how long? The privacy page spells it out.

Billing and plans

Plan changes, your card and invoices are all on Plan & billing. Email if that page refuses something, if an invoice looks wrong, or if you need a subscription changed in a way the page does not offer.

Suspended workspaces

A suspended workspace is read-only and its public review pages are off. That only happens after we have found a problem with how the service is being used. The dashboard banner names the address; email it and we will tell you what we found and what happens next.